Privacy Policy

Status: February 2026

This policy has been created for all external parties, tour operators, travel agencies, partners, customers, visitors to the Latinconnect website, subscribers to Latinconnect newsletters, marketing campaigns, and any other communication channels whose personal data are collected, stored, and used by Latinconnect or its partners.

Policy

DMC Systems S.A./Latinconnect recognizes the right of individuals to data protection in accordance with applicable data protection regulations.

The user is informed of and agrees to the processing of data generated during navigation on the website or through its use, including international data transfers.

If the data provided relate to third-party natural persons, the user guarantees that prior consent has been obtained from such persons for the transfer of their data and that they were informed, prior to providing the data, about the purpose, scope, communication, and all other implications of this policy.

The user declares that they are over 18 years of age. If data relating to minors are transmitted while browsing the website, parents or legal guardians expressly consent to the processing of such data in the interest of protecting the minor.

The user guarantees the accuracy and truthfulness of the personal data provided and undertakes to keep them up to date.

The use of this website is subject to this privacy policy, the website’s terms of use, and the cookie policy set out below.

By using this website and its content, you confirm that you have read and accepted these policies and conditions.

Who is responsible for data processing?

Company name: DMC Systems S.A.
Tax identification number: 3-101-866561
Registered office: San José, Costa Rica
Contact: Katrin Schmitz: katrin.schmitz@latinconnect.com

Where does Latinconnect collect personal information?

DMC Systems S.A./Latinconnect collects your personal data when you use our services, request information, register for an event, contact customer service, or communicate with us through the available channels. This occurs solely in direct connection with the company’s purpose and in accordance with data protection regulations.

Personal data we process include:

  1. Identity data such as first name, last name, user ID, or similar.
  2. Contact data such as billing address, email address, and telephone number.
  3. Technical data such as IP address, login data, browser type and version, location, operating system and platform, user ID, and cookie ID.
  4. Marketing and communication information such as newsletters, interest in receiving commercial information from us and, if applicable, your communication preferences.
  5. Other information that you provide to us, e.g. by e-mail.

How do we collect your personal data?

A) Direct contact: you can provide us with your contact information (name, telephone number, e-mail, etc.) as follows:

A1: Participation in international tourism trade fairs, marketing events, roadshows or similar events
A2Subscription to our newsletter
A3Create an account on our website
A4: Feedback on our products or services
A5: Registration for our webinars

If you do not wish to provide this information, you will not be able to communicate with us or use our services as described above.

B) Automatic interactions with our website, where we may automatically collect technical data about your computer, browser and movement patterns. We collect this personal information through the use of cookies, server logs and similar technologies. Please review our Cookie Policy for more details.

C) Via third parties or publicly accessible sources:

C1: Companies we work with.
C2: A customer, service provider, business partner or other company with whom we have a commercial or contractual relationship. The terms of our contract with your employer or organisation may require us to process your personal data in order to carry out our obligations under that agreement or to exercise our rights under that agreement.
C3: Analysis providers such as Google, LinkedIn, Facebook outside the EU.

How does DMC Systems S.A./Latinconnect use your personal data?

Legal basis of the processing

We process your data based on the following legal bases:

  • Contract fulfilment (Art. 6 para. 1 lit. b GDPR): to provide the platform services and process enquiries.
  • Legitimate interest (Art. 6 para. 1 lit. f GDPR): for direct marketing, IT security and improving our service quality.
  • Consent (Art. 6 para. 1 lit. a GDPR): if you have explicitly subscribed to the newsletter or consented to the use of marketing cookies.

International data transfer

As DMC Systems S.A. is based in Costa Rica, data is transferred to a third country. Costa Rica is recognised by the EU Commission as a country with an adequate level of data protection (Adequacy Decision 2013/65/EU), which guarantees secure data exchange.

With whom do we share your personal data?

DMC Systems S.A./Latinconnect only shares or discloses personal data when necessary for the provision of our services or for the best possible execution of our business activities:

  1. with the Latinconnect partners in our DMS channel.
  2. with direct marketing service providers such as e-mail marketing or CRM platforms.
  3. with IT support and maintenance service providers.

How long do we store your personal data?

DMC Systems S.A./Latinconnect will retain your personal information for as long as necessary to fulfil the purposes for which we collect it.

Your rights in relation to your personal information

DMC Systems S.A./Latinconnect respects your right to access and review your personal information, and we are happy to respond to your requests. If applicable, we will correct, amend or delete your personal information. If you have any questions regarding your personal data, please contact us by e-mail: katrin.schmitz@latinconnect.com.

We are happy to answer the following enquiries:

  1. Why, how and who processes your personal data.
  2. Access to your personal data.
  3. Correction or update of your personal data.
  4. Deletion of your personal data due to legal or other requirements. To unsubscribe from our email marketing, you can click the „unsubscribe“ button on our newsletters at any time. We will honour your decision as described in this policy and in accordance with our legal obligations.

Important: If you are not satisfied with the way DMC Systems S.A./Latinconnect manages your personal data, you have the right to lodge a complaint with a data protection authority in Costa Rica and in the European Union, depending on the country in which you live or work or where your rights have been violated. You can find a complete list of national authorities for the protection of personal data here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

However, if your personal data has been or is being used in a way that is not in accordance with this policy, we ask that you first contact us directly before making a complaint. We will endeavour to resolve your concerns in this regard.

Links to third-party websites

Our websites may contain links to third-party websites that are not subject to this Privacy Policy. We strongly recommend that you read the privacy policy of the websites you visit.

Changes to the privacy policy

DMC Systems S.A./Latinconnect may amend this Privacy Policy at any time by sending you an email with the amended Privacy Policy or by posting a copy of it on the Website.

Contact and legal information

Wenn du Fragen oder Wünsche bezüglich deiner persönlichen Daten hast, schreibe unter der folgenden Adresse an das Latinconnect-Datenschutzteam per E-Mail: [katrin.schmitz@latinconnect.com](mailto:katrin.schmitz@latinconnect.com)

Cookie policy for www.latinconnect.com

This policy explains how we use cookies and similar technologies to optimise your use of our platform.

1. What are cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us to ensure the functionality of the site and improve the user experience.

2. Types of cookies that we use

  • Necessary cookies: These are absolutely necessary for the operation of the website (e.g. for logging into the protected area). The website cannot function properly without these cookies.
  • Analysis cookies (e.g. Google Analytics): These help us to understand how visitors interact with the website by collecting and reporting information anonymously.
  • Marketing cookies: These are used to display relevant adverts to visitors and to measure the effectiveness of marketing campaigns.

3. Management of cookies

You can deactivate or restrict the storage of cookies in your browser settings at any time. Please note that if you deactivate necessary cookies, the functionality of www.latinconnect.com may be impaired.

4. Third party providers

We use third-party services (e.g. Google, LinkedIn, Facebook) that may set their own cookies. We recommend checking the privacy policies of these providers directly on their websites.