Privacy Policy

Privacy Policy

Written on 29 June 2018. 

This Policy applies to all external parties, tour-operators, travel agencies, partners, wholesalers, customers, visitors to Latinconnects’ website, subscribers of Latinconnects’ newsletters, reports, marketing materials, and any other channel whose personal information can be collected, stored and used by Latinconnect or its partners.

Policy

Latinconnect understands that the right of people to their privacy is important and must comply with data protection regulations.

The user is informed and consents to the processing of data provided during navigation on the website and information generated as a result of its use, including, where appropriate, international communications or information transfers.

If data provided refers to third-party natural persons other than the user, the latter must guarantee having obtained data and prior consent from the third-parties to communicate their data. The user must inform to the third-party, in advance, the purposes of data processing, communications and other terms provided in this Policy.

User declares that they are 18 years or older. Data on minors provided during website navigation must be expressly authorized by a parent or guardian before its management and processing, according to this Policy; including, if applicable, data on health

The user guarantees the accuracy and truthfulness of personal information provided, and commits to keep data updated.

The use of this website is subject to the Privacy and Personal Data Processing Policy, the Terms and Conditions of Use, and the Cookies Policy detailed below.

By accessing this website and using its contents, you agree to having read and accepted its policies and conditions.

Who is in charge of data processing?

Company name: Latinconnect AG

Legal ID: CH-170.3.037.163-6

Registered office address: Baar, Switzerland

Contact information: Daniel Küng,

Where do Latinconnect and its brands collect personal information?

Latinconnect collects your personal information when you purchase or use our services, request information, register for an event, enroll in a seminar, request customer services, or communicate with us through any legal channel, and when reasonably necessary for matters directly related to the functions of Latinconnect under Data Protection regulations.

Personal information we collect and process from you:

  1. Identity information such as your name, surname, passport number, user ID or similar.
  2. Contact information such as billing address, delivery address, email address and phone numbers.
  3. Technology information, such as Internet Protocol (IP) address, your login data, browser type and version, location, operating system and platform, user ID, and cookies ID used to access our website and other web-based products.
  4. Marketing and communications information, such as newsletters, preferences to receive commercial information from us and, when appropriate, your communication preferences.
  5. Other kinds of information you may provide; for example, sent to us via email, etc.

How do we collect your personal information?

We use the following methods to collect your personal information:

  1. a) Direct contact during our business. You may provide us with your contact information (name, phone, email, etc.) when you:
    1. a.1) Participate in international tourism fairs, marketing exchanges, business tours or other interactions with our company during events and meetings.
    2. a.2) Subscribe to our publications or newsletters.
    3. a.3) Create an account on our website.
    4. a.4) Provide feedback on our products or services.
    5. a.5) Register in our webinars.
  3. If you do not provide this information, you will not be able to interact or communicate with us, or purchase our services.
  1. b) Automatic interactions with our websites, in which we can automatically collect technical data about your equipment, navigations and patterns. We collect this personal information through cookies, server logs and other similar technologies. Please check our Cookies Policy to know more about our use of these technologies.
  1. c) When you use third-party or public sources, from which we can receive your personal information, such as:
    1. c.1) The employer of an organization or company with which we work.
    2. c.2) A customer, supplier, business partner or other company with which we have a commercial or contractual relationship. The terms of our contract with your employer or organization may require that we process your personal information to fulfill our obligations or exercise our rights under that agreement.
    3. c.3) Analysis providers such as Google INC or Facebook, outside the EU.

How do Latinconnect use your personal information?

Latinconnect processes your personal information for the purposes listed below, based on the need to process your information to pursue our legitimate interests as a tourism company and improve our services. We use your personal information for the following:

  1. a) Direct marketing, such as CRM (Customer Relationship Management) and other email marketing processes (e.g. newsletters to circulate important information about our business, such as new products, availability, special deals, and any other basic information).
  2. b) Marketing strategies and internal research to improve our services, including studies regarding market change, customer needs, statistical reports, problem solving, etc.
  3. c) For reasons of network and information security so that we can take measures to protect your information against loss, damage, theft or unauthorized access.
  4. d) General management, including mapping your queries, complaints or claims.

With whom do we share your information?

Latinconnect only share or disclose personal information when it is necessary to carry out our business operations and provide services in the best possible way. We may share your personal information with:

  1. Our Latinconnect partners in our CAT channel.
  2. Direct marketing service providers, such as email marketing or CRM platforms.
  3. IT support and maintenance providers.

How do we protect your personal information?

Latinconnect uses appropriate technologies, policies, processes and procedures to protect your personal information. Our information security policies and procedures are closely aligned with widely accepted international standards and are regularly reviewed and updated to reflect changes in legislation and business.

How long do we keep your personal information?

Latinconnect and its brands retain your personal information for as long as it is necessary to fulfill the purposes for which we collect it, including compliance with legal, accounting and/or reporting requirements.

Your rights with respect to your personal information

Latinconnect respects your right to access and control your information, and we will respond to information requests. If applicable, we will correct, amend or delete your personal information. If you have any questions or requests regarding your personal information, please contact our Data Protection team via email at:   

We will be happy to receive your requests for the following:

  1. Information on why, how and who processes your personal information.
  2. Access to a copy of your personal information.
  3. Correction or update of your personal information.
  4. Elimination of your information due to legal or other requirements. For preferences such as “e-mail marketing”, you can always click on the “Unsubscribe” link of our newsletters to stop receiving them. We will respect your decision according to our agreement and in compliance with our legal obligations.

Important: If you are dissatisfied with the way Latinconnect and our brands manage your personal information, you have the right to file a complaint with a data protection regulatory body in Costa Rica or the European Union, depending on the country where you work or live, or where your rights have been infringed. Here is a list of national authorities for personal information protection: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

However, if you believe your personal information has been used or is being used in a way that does not comply with this agreement, please contact us before filing a complaint. We will try to solve any problems or concerns you may have.

Links to third-party websites

Our website may contain links to third-party websites that are not subject to this Privacy Policy. We strongly recommend that you read the privacy policy of any of these websites you visit.

Changes to this Privacy Policy

Latinconnect and its brands may change this Privacy Policy at any time. We will notify you by email or by placing a copy of the modified Privacy Policy on our website.

Contact and legal information

If you have any questions or requests regarding your personal information, please write to the Latinconnect Data Protection Team at